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Travel & Tourism


Almulla Travels and Tourism

The youngest of the Almulla Group’s business divisions, Almulla Travels and Tourism was formed in 2006 and has quickly established itself as a leading provider of travel related services for the inbound/outbound business and leisure travel sectors, earning accreditations from IATA, ASTA (the division is an active member of the American Society of Travel Agents) and DTTAG (Dubai Travel & Tourism Agents Group).

Almulla Travels and TourismInitially, the business was formed to meet the internal travel requirements of the Almulla Group. Over the last four years, the travel division has been developed into a one-stop source of comprehensive travel services and an integrated travel business, covering corporate travel services, international and domestic ticketing, cruise specialists, etc., through a team of highly trained and experienced travel professionals.

The division focuses on corporate and inbound travel services and serves retail customers through a flagship travel shop in the heart of Dubai’s traditional commercial centre. Plans are in place to extend this retail presence with an additional two outlets to be added in the UAE, during 2011.

Outbound services cover a wide variety of destinations, whilst inbound destination management services focus on Asia, North and South America, Europe and Australia. The business strategy focuses on inbound and seeks to diversify the countries and introduce new inbound services.

Airline Partnerships

Partnering with all the major airlines operating to Dubai means that the division can offer a wide variety of options to customers, and the team has won awards for outstanding sales performance and productivity from most of the major airlines.

Travel & Tourism
The team is able to facilitate all kinds of corporate requirements such as meetings, training sessions, incentive travel, conferences and speakers for all occasions, and a range of trade exhibitions.

With deals and special discounts with leading airlines, corporate clients benefit from special discounts regardless of market conditions. For the larger accounts, the division is able to provide an inhouse travel specialist adviser ‘implant’, along with a reservation system terminal at the clients’ premises.

Focus on the Future

A business with ambitious growth plans, the travel division is now looking to the future for opportunities to extend its reach and impact, including the rapidly developing MICE (Meetings, Incentives, Conferences, Exhibitions) sector, in which Dubai is a well established regional - and increasingly international - centre.

Serving a range of blue chip corporate clients, the travel division is building increasingly closer ties and connections through IT and communications to client organisations and even integrating systems to create direct online access to travel services; where appropriate, embedded travel advisers in client offices can supplement the IT links.

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In a rapidly evolving and changing global travel industry, the division has invested in best of breed IT and communications to meet the most rigorous industry demands - because business and leisure customers are better informed and connected than ever before. For example, the team of highly trained and experienced reservations staff uses the latest Global Distribution Systems (GDS) to draw up the most cost effective and convenient routing options for clients.

Integration within Almulla Group ensures access to state of the art systems and technology which in turn supports travel clients and customers. Technology is increasingly a growth driver in the industry and AMTT has embraced the shift by taking advantage of the Group’s substantial resources and expertise in this area.

Travel Advisers

Despite the rising importance of technology within the industry, the travel business is still a ‘people business’ and regular familiarisation trips and product training keep staff updated.

Almulla Travels and TourismIt is this professional skill that allows travel advisers to guide corporate clients on everything from managing travel costs, reducing fares, and optimising airmiles, for example.

A strong travel team - all travel professionals with outstanding and comprehensive product knowledge and experience – also offers a full service, one-stop shop approach for leisure travel customers.

In fact, as customers become increasingly well informed through access to information on the internet, travel agents are going back to basics and transforming themselves into advisers, offering a very high level of personal knowledge and expertise, and direct experience of the product, to offer the best advice to customers.

The travel business division refers to this as the ‘Doctor of Travel’ approach to customer service in which the travel adviser becomes a trusted travel counsellor.

www.almullatravels.com

Ground Floor | Almulla Building | Baniyas Street | P.O. Box 7482 | Deira, Dubai | United Arab Emirates
Phone+971 (04) 2297797   Fax+971 (04) 2297757   Mailinfo@almullatravels.com

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